Cancellation Policy

  • If the cancellation occurs 30 or more days prior to check-in, the full amount will be reimbursed
  • If the cancellation occurs between 29 and 14 days before check-in, 50% of the amount will be reimbursed
  • If the cancellation occurs less than 14 days before check-in, no amount will be reimbursed
  • If the guest chooses to cancel the reservation mid-stay, no amount will be reimbursed.
  • Cleaning and service fees are always reimbursed if the cancellation occurs before check-in.

Long-term rentals

  • If cancellation occurs 45 days or more before check-in, the full amount will be reimbursed
  • If cancellation occurs less than 45 days before check-in, there will be a charge of the property’s first month of rent and the rest will be reimbursed.

Any changes or cancellations must take place in writing. Verbal or telephone agreements are not acceptable. Please send your cancellation request by e-mail to: info@buenaventurarentals.com with the following information:

  1. Customer’s full name
  2. Date of stay
  3. Confirmation number

Your request will be processed, and if it complies with the unit’s cancellation conditions, we will refund the corresponding amount to your credit card.