Frequently Asked Questions

Find information regarding check-in and check-out, visitors, pets and more here. If you have any additional questions, contact us via WhatsApp here or via e-mail at info@buenaventurarentals.com.

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Where can I check in and get the keys to the property?

We provide self-check-in directly in the property you booked. A day before your stay you will receive an instructive packet with directions on how to get to the property and the codes to enter. Our booking agent will contact you 2 or 3 days before your reservation to ask for the necessary information and confirm the check in information.

At what time do I check-in and check-out?

Check-in is at 3:00 p.m. and check-out is at 12:00 m.d.

Can I check-in earlier or check-out later?

Depending on availability, we offer an early check-in starting at 12:00 p.m. for $35. We also offer a late check-out up to 4:00 p.m. for $35. We will confirm if this is a possibility for your reservation a few days before your stay. You can always make use of the amenities at Buenaventura in the meantime, and enjoy the exclusive perks for Buenaventura Rentals’ guests.

What type of equipment does the apartment have for my stay?

The kitchen has a paper towel, plastic garbage bags, sponge and dish soap, dishwasher (soap bar not included). 

 

Additionally the apartment has bath towels for the capacity offered, and an additional two beach towels per apartment. In case you need additional towels, the pool areas provide towels but we also recommend bringing your own. 

 

The bathrooms have toilet paper, shampoo, conditioner and bar soap.

Where do I park?

Buenaventura Rentals clients have access to visitor parking lots, they are uncovered parking lots. Some parking lots are marked with the apartment number but in the case of the apartments located in Puntarena, they are the ones marked “visit”.

Can I receive visitors during the stay?

Yes, but we request that all visits be reported in advance to the Buenaventura Rentals team to guarantee entry into the security point. We will ask for the information of all adults entering Buenaventura. If visitors stay overnight, a fee of $ 50 per additional person will be charged.

Are there bellboy services?

Bell service is not provided. The buildings have luggage trolleys in the elevator either on the ground floor or underground.

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